Frequently Asked Questions

You must be at least 21 years old to register and play on Casinous, in line with Philippine gaming regulations. We take this seriously — players found to be underage will have their accounts permanently closed and any winnings forfeited. Please play responsibly and only if you meet the legal age requirement.

On the login page, click "Forgot Password?" and enter your registered email or mobile number. We'll send you a reset link or OTP. Follow the instructions to set a new password. If you still have trouble accessing your Casinous account, contact our 24/7 live chat support and our team will assist you right away.

No. Casinous strictly allows one account per person. Duplicate accounts are detected during our verification process and will be suspended. Multiple accounts are also a violation of our Terms and Conditions, which may result in the forfeiture of all balances and bonuses. If you forgot your login details, use the password reset option instead of creating a new account.

Casinous supports the most popular payment channels in the Philippines:

• E-wallets: GCash, Maya, GrabPay, Coins.ph
• Bank transfers: InstaPay, PESONet, BDO, BPI, UnionBank online banking
• Cards: Visa and Mastercard debit/credit cards

All transactions are in Philippine Peso (₱). We do not accept international wire transfers or cryptocurrency at this time.

The minimum deposit on Casinous is ₱100, making it accessible for casual players. For withdrawals, the minimum is ₱500. Maximum deposit and withdrawal limits vary depending on the payment method used. Check the Deposit and Withdrawal page for the full breakdown per channel.

GCash and Maya withdrawals are typically processed within 15–30 minutes after approval. Bank transfers via InstaPay usually arrive within 1–2 hours, while PESONet transfers may take up to one banking day. Withdrawal requests are reviewed by our finance team first to ensure account security. If your withdrawal has been pending for more than 24 hours, contact our support team.

Common reasons for a rejected withdrawal on Casinous include: incomplete KYC verification, unfulfilled bonus wagering requirements, mismatched account name and payment details, or suspected fraudulent activity. Make sure your Casinous account name exactly matches your GCash, Maya, or bank account name. If you're unsure why your request was declined, reach out to our support team and we'll walk you through it.

New Casinous members can claim an exclusive welcome bonus on their first deposit. The bonus amount and percentage may vary depending on active promotions — check the homepage banner for the latest offer. To receive the welcome bonus, you must register a new account, complete your first deposit of at least the minimum required amount, and opt in before completing the deposit. The bonus will be credited to your Casinous account instantly.

A wagering requirement (also called a rollover) means you need to bet the bonus amount a certain number of times before you can withdraw it as cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets using that bonus. Casinous clearly states the wagering requirement for every promotion — always read the bonus terms before claiming to avoid surprises.

Refer your kabayan and earn rewards! When a friend registers using your unique Casinous referral link and makes their first qualifying deposit, you receive a referral bonus credited to your account. There's no limit to how many friends you can refer — the more you share, the more you earn. Visit the Refer a Friend page for full details on how to get your referral link and the current reward structure.

Casinous offers a wide range of games designed for Filipino players: classic and live casino games, Bingo, Card Games (like Pusoy and Tongits-inspired titles), Poker, PBA sports betting, and Esports wagering on top tournaments. New games are added regularly, so there's always something fresh to try. All our casino games use certified Random Number Generator (RNG) technology to ensure fair and unbiased results.

Casinous lets you bet on Philippine Basketball Association (PBA) games throughout the season — including the Commissioner's Cup, Philippine Cup, and Governors' Cup. You can place bets on game winners, point spreads, over/under totals, and more. Odds are updated in real time and displayed in decimal format. Visit the PBA Betting page to see current matchups and betting markets.

Yes! Casinous is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no need to download a separate app. Whether you're using an entry-level smartphone or a flagship device, the Casinous experience is consistent and responsive. You can access all games, make deposits, place bets, and request withdrawals directly from your phone.

Casinous covers a growing list of popular Esports titles, including Mobile Legends: Bang Bang (a massive favorite among Filipino players), League of Legends, Dota 2, CS2, and Valorant. Betting markets include match winner, map winner, first blood, and tournament outright winners. Head to the Esports Betting page to check out live and upcoming matches.

Know Your Customer (KYC) verification is required by Philippine regulations to prevent fraud, money laundering, and underage gambling. To complete KYC on Casinous, submit a clear photo or scan of a valid government-issued ID (such as your PhilSys ID, passport, driver's license, or SSS/GSIS ID) and a selfie holding the same ID. Verification is typically completed within 24 hours. Withdrawals are only processed for verified accounts.

Casinous uses industry-standard 256-bit SSL encryption on all data transmissions, so your personal details and financial information are protected at all times. We never sell or share your data with third parties without your consent, in compliance with the Philippine Data Privacy Act. We recommend enabling two-factor authentication (2FA) on your account for an added layer of security. Never share your password or OTP with anyone — Casinous staff will never ask for these.

Casinous supports responsible gaming through voluntary player limits. Log into your account, go to Account Settings > Responsible Gaming, and you can set daily, weekly, or monthly deposit limits. You can also set session time limits or wagering limits. These controls are there to help you stay in charge of your gaming activity. Limits take effect immediately when lowered and require a cooling-off period when increased.

Self-exclusion is a tool that temporarily or permanently blocks your access to Casinous if you feel your gaming is becoming a problem. You can request self-exclusion for a period of 30 days, 3 months, 6 months, 1 year, or permanently. To apply, go to Account Settings > Responsible Gaming > Self-Exclusion or contact our support team directly. During the exclusion period, you will not be able to log in, deposit, or receive any promotional communications from us. We take this seriously — player wellbeing comes first.

If you or someone you know needs help with problem gambling, you can reach out to PAGCOR's Responsible Gaming helpline or local mental health support services in the Philippines. Casinous also provides resources through our Responsible Gaming page, including links to counseling support and step-by-step guides on how to use our built-in player protection tools. You are never alone in this — kumausap ka sa amin anytime.